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Browsing Category Culture Improvement

Join the Positive Change Revolution!

July 28, 2011 · by Bob Faw

Many wonderful approaches create positive change. Here are a few, described by key practitioners.

David Cooperrider

Appreciative Inquiry

As described by the Appreciative Inquiry Commons: Appreciative Inquiry is about the coevolutionary search for the best in people, their organizations, and the relevant world around them. In its broadest focus, it involves systematic discovery of what gives “life” to a living system when it is most alive, most effective, and most constructively capable in economic, ecological, and human terms. AI involves, in a central way, the art and practice of asking questions that strengthen a system’s capacity to apprehend, anticipate, and heighten positive potential. It centrally involves the mobilization of inquiry through the crafting of the “unconditional positive question” often-involving hundreds or sometimes thousands of people. In AI the arduous task of intervention gives way to the speed of imagination and innovation; instead of negation, criticism, and spiraling diagnosis, there is discovery, dream, and design.

AI seeks, fundamentally, to build a constructive union between a whole people and the massive entirety of what people talk about as past and present capacities: achievements, assets, unexplored potentials, innovations, strengths, elevated thoughts, opportunities, benchmarks, high point moments, lived values, traditions, strategic competencies, stories, expressions of wisdom, insights into the deeper corporate spirit or soul– and visions of valued and possible futures. Taking all of these together as a gestalt, AI deliberately, in everything it does, seeks to work from accounts of this “positive change core”—and it assumes that every living system has many untapped and rich and inspiring accounts of the positive. Link the energy of this core directly to any change agenda and changes never thought possible are suddenly and democratically mobilized.

Mark McKergow

Paul Z Jackson

Solution focus

As described by Dr. Mark McKergow and Paul Z. Jackson: Solutions Focus (SF) is an approach to change that is causing companies worldwide to sit up and take notice. Its primary focus is on uncovering and building on what is already working well – even in areas that are failing. Whether you’re a manager, a team leader, a coach or a consultant, you can use SF to generate immediate results. The SF approach is sometimes compared to Appreciative Inquiry. Both methods focus on what’s working; many people prefer SF for its incisive simplicity and applicability in all kinds of situations, big and small.

The solution-focused philosophy is an approach to change, centered on keeping things as simple as possible, doing what works and nothing else. We discovered it in the world of therapy, when in the late 1980s Steve de Shazer extended the earlier work of Milton Erickson and the Mental Research Institute to produce a tested yet minimal approach to change (for example de Shazer, 1988, and George, Iveson & Ratner, 1999). These same sources had earlier sparked NLP, to which solution focus might be seen as a younger, leaner second cousin.

Solution focus has since spread in the UK to the fields of education, social work, and child protection and is now making inroads to the organizational world.

 

Marcus Buckingham

Strength-based Leadership

As described by Tom Rath and Ashok Gopal: Nearly a decade ago, Gallup unveiled the results of a landmark 30-year research project that ignited a global conversation on the topic of strengths. More than 3 million people have since taken Gallup’s StrengthsFinder assessment, which forms the core of several books on this topic, including the #1 international bestseller StrengthsFinder 2.0.

In recent years, while continuing to learn more about strengths, Gallup scientists have also been examining decades of data on the topic of leadership. They studied more than one million work teams, conducted more than 20,000 in-depth interviews with leaders, and even interviewed more than 10,000 followers around the world to ask exactly why they followed the most important leader in their life.

In Strengths Based Leadership, #1 New York Times bestselling author Tom Rath and renowned leadership consultant Barry Conchie reveal the results of this research. Based on their discoveries, the book identifies three keys to being a more effective leader: knowing your strengths and investing in others’ strengths, getting people with the right strengths on your team, and understanding and meeting the four basic needs of those who look to you for leadership.

 

Join us in the positive change revolt!

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Are you a positive change agent? – Survey

April 21, 2011 · by Bob Faw

I’m not talking about secret agents … positive change agents are actually in the middle of the action, right in the public eye. They take risks all right, but the kind that help people and organizations grow.

See how many of these statements describe you to find out if you’re a positive change agent, a positive change agent in the making, or needing a weeklong retreat with a gaggle of positive change gurus. Then click the number that fits below the list.

  1. I look for a way to adapt when the change isn’t going my way.
  2. I know the journey is just as important as the destination.
  3. It is intuitively obvious that when people enjoy a change process it’s far more effective, fast and easy.
  4. I prefer to build on strengths and find the best in people, and not the old “break ’em down and build ’em the way you want them” method.
  5. It is obvious that the quality of a relationship is as important as the quality of an idea/product.
  6. I know why Appreciative Inquiry, Positive Psychology, Strength-based development, Positive Deviance, or Solution focus work so well.
  7. I’ve seen that win-win solutions make the most sustainable change.
  8. I’ve found that buy-in comes from authentic questions, real listening, and a chance to make a difference.
  9. I like solutions and talking about what to do far more than creating a list of problems and playing the blame game.
  10. I prefer a few core principles rather than a thick rulebook.

I’d love to hear more about how you create positive change.

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Optimal balance of positive & negative

April 17, 2011 · by Bob Faw

No surprise to many of us… research has now shown that you need to be a lot more positive than negative on teams.

10:1 – Ideal Positive:Negative Balance  

Using a “Capture Lab” researchers saw a strong average correlation between positive language and performance.

  • Low performing teams communicated 1 positive for every 3 negatives – 1:3
  • Medium teams averaged 2:1
  • High performing teams ranged from 6:1 to 11:1
  • Too much positive, 12:1 or more, “calcifies a team”, making necessary change and adaptation difficult.

Sustainable marriages apparently need at least 5 times as many positive emotions regarding one’s partner as negative–5:1

This ratio is yet another reason to use positive change approaches such as Appreciative Inquiry, Positive Psychology, building on your strengths, Solutions Focus, and Positive Deviance.

BTW, I make no money off these links, but I do make money using these methods in our positive change consulting. We find these approaches not only more effective for our clients, but far more enjoyable for them… and for us!

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“Resilience” thoughts from my mentors

April 3, 2011 · by Bob Faw

In addition to having the honor of training others to increase Resilience, I’ve enjoyed learning from a couple of my mentors.

 

Martin Seligman, the father of positive psychology talks about “flourishing” which is really at the heart of great resilience.

I’ve never met him, but I’ve learned a lot nonetheless.

This video explains the powerful of flourishing personally and globally.

 

Allen Hollander, who I’ve known for 20 years, has a great blog. His latest post explains the importance of how you interpret a traumatic situation. The more you are determined to learn from it, the more you can bounce back and grow.

 

 

 

 

 

I’m grateful to Allen, Martin, and all the other people who I’ve learned from over the years. Here’s to mentors!

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Shifting the complex balance of decision making

March 1, 2011 · by Bob Faw

Teeter Totter Effect

 

Influencing decision-making is challenging if you don’t have direct power.

Even when you do it can be incredibly difficult if there are enough demotivators present. Many of the factors influencing decisions are unconscious, making it challenging to even sway oneself. If you doubt me…

CHOOSING TO LOSE WEIGHT: What percentage of dieters reach their goals? Even though we have high control, it would seem, over what food we put in our mouths, there are many other factors acting as demotivators against the “lose weight” goal. We eat for many reasons including emotional ones that counterbalance the desire to look good.

USING THE TEETER TOTTER EFFECT: Part of the success of influence rests upon our ability and willingness to put more motivators on the teeter totter, and take demotivators.

MOST CHANGE EFFORTS FAIL: As many as 70% of mergers and acquisitions lose profitability. A majority of those are due to culture clashes. These are situations where there are way too many balls on the demotivating side, and they were ignored, not understood, or assumed to not make a difference. Plus, there is rarely enough personal reasons for people in the organizations to work hard to make it work.

Free illustration handout click Teeter Totter Effect

FOCUS: Often helping people focus more strongly on the aspects of the change that motivate them personally are key to gaining buy-in to a major change. Also reducing the things that make them want to avoid your changes as if they were poison.

For ideas on how to have a positive influence see other blog posts:

Positive Change Questions

Influencing your mood

Feedforward – influencing future good action

Focusing on clear goals

I’d LOVE to hear your ideas on how to tip the Teeter Totter to positive action. Please comment or send me an email.

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Using classical music to inspire – video

December 18, 2010 · by Bob Faw

This video shows Benjamin Zander in full glory presenting at TED.com. Being a world-class conductor, he speaks to influence and leadership using marvelous musical analogies. He has wonderful stories that are worth the video themselves as well. And his shoe salesmen joke is a classic example of looking for solutions.

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Influencing a community to help the homeless

October 25, 2010 · by Bob Faw

Have you ever wondered how to ignite passion for your goals with large groups? How to involve people to gain helpful input and buy-in? How to inspire people to follow-through with meaningful contributions?

Would you like to observe, or better yet participate, in a unique, free community summit?

Join me in a high-energy, fun, and emotionally meaningful event at the Harbor Homes Nashua Care Center, November 8, 2010 (click here for event information)

This special collaborative summit is an important part of the strategic planning process for the Care Center, a phenomenal nonprofit that you can think of as the “Harvard of the Homeless.” This center offers a “hand-up” to women who are committed to transforming their lives in order to achieve a stable home for themselves and their children.  Graduates come from hard-knock situations and go through powerful programs to gain the skills, emotional stability and education to become strong, healthy, contributing citizens.

If you’re like me and you find REAL change an inspiring and fulfilling experience in your life, please come with an open mind and heart. You’ll hear a few stories from graduates of this challenging program, and from others who have been fulfilled by contributing to its success.

Then-and this truly is the fun part-you’ll join in a brainstorming session to uncover fresh ideas to help the Care Center be even more transformative going forward. You’ll see the power of Appreciative Inquiry and other positive-change tools in action. And you know me, it will be highly engaging, with lots of laughs, interaction, and insight.

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Building resilience – not just managing stress

October 7, 2010 · by Bob Faw

I have had the absolute pleasure to present a few Resilience workshops recently. They’re usually called “Stress Management training” for the client because that’s what people are used to. Yet, as the old saw goes, “prevention is the best cure”. It’s far easier to build resilience in yourself and your team, rather than try to manage tons of stress after it’s built up a lot.

One of the key factors in building and maintaining resilience is the way we influence ourselves. The influence skills we’ve been talking about in this blog are just as relevant for your inner world and personal life, as they are for professional success.

Some of the key elements that are so helpful for resilience are

  • Identifying F Responses (fight, flight or freeze) in yourself and intentionally applying “R Responses” (relax, recharge and refocus)
  • Giving yourself feedforward rather than scathing feedback when you can
  • Focusing on clear, inspiring goals
  • The “yes and” approach embedded in Improvisational Leadership
  • Soothing images, like the ones I’ve posted
  • And of course, “Influence your mood”

Build your resilience and thrive!

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Positive deviance – not good vandals, but heroes…

July 19, 2010 · by Bob Faw

Positive Deviance is a great movement that works wonderfully in synch with Solutions Focus and Appreciative Inquiry, which I use extensively. It’s particularly wonderful to see the social and environmental ills it helps. This is particularly close to the first two of my Improvement Questions: Goals? What works already?

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Do you want to be more popular?

July 15, 2010 · by Bob Faw

What is everyone’s favorite topic – their own successes.

Help others feel good

Do you want to be more popular?  Sincerely look for and acknowledging other’s real strengths, accomplishments and insights.

The best leaders (described as Level 5 Leaders in “Good to Great“) surround themselves with others who have superior skill sets, abilities and talents. Then they encourage them to do their work. These are the kind of leaders that people will go the extra 10 miles for.

Look for what is best about your spouse. Share that in a sincerely appreciative way.

Look for the talents in your children – let them know as well.

Appreciate out loud what you like about your friends – become more popular.

Just keep it real. Sincerity is key to lasting relationships.

And do it for yourself as well. Acknowledge your strengths, build on them, celebrate them. (for those that are modest — when we celebrate others strengths first most people are willing to give us credit for ours as well.

If enough people do this, the culture of your company/family/circle of friends becomes more fun, more effective and safer to try new things.

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